Pilot Bag IWC x CAFÉ

Free Shipping

All orders for in-stock items above the “Free Shipping” minimum order will have the free shipping option.

*Free Christmas Express Shipping: It only applies to orders above the minimum required for each country. (See the chart here to confirm the minimum order in your country).
For you to receive your order on time before Dec 24th, make sure to place it: in Europe on Dec 21st, US & Canada on Dec 20th. World1 & World2 Dec 19th.
The Free Christmas Express Shipping orders made before 15:00 GMT +1, will be fulfilled the same day. On orders made after 15:00 GMT+1 on the deadline day of your region, delivery cannot be guaranteed before Dec 24th.

International Shipping

We ship worldwide, to every single country, using as principal partners DHL Express Worldwide and UPS Express. Outside the EU, rates are exclusive of taxes, duties, and customs fees. We are not able to determine import taxes, as they depend on several factors including but not limited to the country of shipping destination and product price.

We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the postman.

Check the estimated delivery times here.

Café_Lab & Back Orders

Orders with any "Café Lab" or "Back Order" items on them require a shipping fee equal to the Standard Shipping of your country.
See more

Tracking Number

Please allow us two business days to fulfill and issue you a tracking number (unless you select the “Express Shipping” option(1)). Once you receive your tracking number, you should expect your package within the period described in your selected shipping method. See chart

Please note that while we will issue you a tracking number once we have sent out your package, you may not be able to track your package immediately. You must wait until your package is scanned in by the Postal Service for tracking to activate.

Returns

To start the process, please email our Customer Care Team at shop@cafeleathersupply.com. You can return an item for a full refund or store credit within 30 days of receiving it. We will be happy to help you in the process.
More on that here.

We want you to be confident and comfortable with any Café Leather item, so please, make sure it fits perfectly. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered, and in its own packaging)

Return shipping is free within some countries(2). Shipping costs will never be refunded, under any circumstance. Chart

Sale items or personalized products cannot be accepted for a return.

Our Guarantee

We are dedicated to bringing back old good traditions to our days, trying to bring back the authentic way of manufacturing goods Like our grandpas used to, making our products to last a lifetime only using the finest materials in the market and the best artisan hands. 

That's why we are confident to offer a repair or replace guarantee in any defect outside of normal use for the life of the product*. 

*Life of a product can be variable depending on the materials, use, and purpose of it.

Repairs

If one of your Café product(s) needs to be repaired, please start by writing us to let us know at shop@cafeleathersupply.com. In your email please include your name, order number, and the reason for repair. Final and most important step: attach at least one image of the affected area so that we can determine the best course of treatment. Upon receiving your repair request, we’ll let you know what we can do about it.

Replacements

If your Café product can not be repaired and it is used for its intended purpose, we will gladly replace the item if still in stock. Otherwise, we can offer store credit or a return for the item during the life of the product.

*Café reserves the right to decide if the product has been used properly or not.