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Our Guarantee

We are dedicated to bringing back old good traditions to our days, trying to bring back the authentic way of manufacturing goods Like our grandpas used to, making our products to last a lifetime only using the finest materials in the market and the best artisan hands. 

That's why we are confident to offer a repair or replace guarantee in any defect outside of normal use for the life of the product*. 

*Life of a product can be variable depending on the materials, use, and purpose of it.

Repairs

If one of your Café product(s) needs to be repaired, please start by writing us to let us know at shop@cafeleathersupply.com. In your email please include your name, order number, and the reason for repair. Final and most important step: attach at least one image of the affected area so that we can determine the best course of treatment. Upon receiving your repair request, we’ll let you know what we can do about it.

Replacements

If your Café product can not be repaired and it is used for its intended purpose, we will gladly replace the item if still in stock. Otherwise, we can offer store credit or a return for the item during the life of the product.

*Café reserves the right to decide if the product has been used properly or not.