On every product page, you can click “Need a hand? Find Your Size” to read about sizing and view our detailed measurement charts. Still not sure? Send us an email to shop@cafeleather.com to get personal sizing advice. Once you’ve found your size in one garment type, you typically don’t have to worry about sizing again.

If a product or size is out of stock, you can still complete your purchase by placing a backorder. Simply select your desired size, and we will ship it to you as soon as it's back in stock. You will be notified via email once the item is available again. Estimated restock dates will be provided if available.

We continuously evaluate customer feedback and demand. If there's a specific size you're looking for and it is not in backorder status, feel free to contact us. Your input helps us improve our product range.

Our products are crafted from premium full-grain leather, organic cotton, and other sustainable materials. Each product page provides detailed information about the materials used.

To maintain the quality of your leather goods, we recommend cleaning with a soft cloth and applying a leather conditioner regularly. Avoid prolonged exposure to direct sunlight, water, and humidity to preserve the leather's natural finish. (Not applicable to gloves).

Yes, all our leather products are handcrafted by skilled artisans, using traditional techniques to ensure exceptional quality and durability.

No registration is necessary.

To display the correct estimated shipping time and cost, please select your country in the checkout. You can also see shopping information above for the details in your country.

When your order has been dispatched, a shipping notification including a tracking link is sent to your email. You can track and check the status of your package at any time using the link in the shipping notification. Please note that it may take up to 24 hours from dispatch for the tracking status to appear.

If your order has not yet been shipped, contact us immediately at shop@cafeleather.com to update your shipping details.

Free shipping is available based on your order amount, promotional campaigns, and active discount codes. Please refer to the shipping information section on our website for specific thresholds in your region.

Yes, all orders are insured from the moment they leave our warehouse until they are delivered to you. If you authorize the carrier to leave your package without a signature, Café Leather is not responsible for any loss or damage.

Returned goods should be unused in resellable condition with all original packaging intact. An item can either be exchanged for a new one in a different size or color, or the full amount can be refunded to you. If you wish to request an exchange, contact shop@cafeleather.com  to start a return. Please visit our Return Portal

You have 30 days from the date of receipt to return or exchange your items. Returned products must be unused, in resellable condition, and in their original packaging. For international orders outside of Europe, to avoid duties and extra fees, the return must be made within 25 days from the date of receipt.

Exchanges within Spain and Europe 1 are free. Return costs vary by region and are deducted automatically from the refund. For details, please see the Costs section above. If you happen to be in Madrid, you are more than welcome to hand in your return in our showroom at Salou 17 free of charge.

Unfortunately, personalized or custom-made products cannot be returned or exchanged.

From the day you send the returned goods to us it will take up to 10 working days for the return to be processed. Once your return is processed, we inspect the goods and authorize the refund. If you paid by credit or debit card, direct debit or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 business days.

Refunds are issued to the original payment method once your return has been received and approved. Please note that any customs duties or taxes paid are non-refundable.

We accept major credit and debit cards (Visa, Mastercard), PayPal, and Klarna, depending on your country of residence.

Yes, we use secure encryption technology to protect your payment information. We do not store your credit card details.

Check that all payment details are correct. If the issue persists, contact your bank or payment provider. For further assistance, reach out to us at shop@cafeleather.com.

Yes, if your order has not been dispatched, we can process a full refund immediately upon cancellation.

Sometimes things go wrong. You’d be surprised how many people are involved in getting a product to your doorstep, and although we strive to avoid any mistakes at all, sometimes they happen. If the product is damaged or does not correspond with how it was presented on the website, you have the right to file a claim. We will collect and replace any defective or incorrect items and correct any mistakes made by us at no cost.

To file a claim, simply send an email to shop@cafeleather.com with a detailed description of the issue and attach a photo of the problem if possible. We’ll review your complaint and get back to you with a solution, typically within one working day. We will first check if it’s possible to repair or remedy the fault, and if not, we’ll replace the product or refund your money.

If you have any order issues, please send an email to shop@cafeleather.com with your order number and a description of what’s wrong with your order, and we’ll take care of it. In case you received incorrect items, we kindly ask you to attach pictures.

To request the modification or deletion of your personal information, please contact us at shop@cafeleather.com. We respect your privacy and comply with data protection regulations

Our terms and conditions are available on our website under the legal section.

Yes, we offer premium gift wrapping options at checkout.

Absolutely! You can add a personalized message during the checkout process.