We primarily use UPS in the EU but we also work with Correos for the standard international shipments. In Spain, our supplier is MRW and Correos. In Spain, products will be delivered from 1 to 3 working days, depending on the type of shipment. For deliveries within the EU (excluded Spain) the order will be delivered within 2 to 5 working days period counting from the output of the product from the CAFE LEATHER’s facilities. Regarding deliveries outside the UE, the orders will be delivered within 4 to 10 days working period depending on contingencies occur in Customs and the corresponding process in each country.
The referred periods may undergo changes (delay) due to causes unconnected with CAFE LEATHER -i.e. land or air transport strikes, or any other type of unavoidable eventualities- as well as due to events delaying the delivery of our products in case of relevant campaigns during which logistic providers -transport services- may be overwhelmed (i.e. Christmas; Black Friday…). Despite CAFE LEATHER do its best in order to foresee and avoid this kind of situation, just in case, we trust you that you will understand this situation.
As additional craftsmanship, customized goods might take 3-5 more working days for custom products to be shipped. The usual transit time will need to add these days. Regardless, if our workload is not very high we will always try to give it haste so that you can enjoy your product as soon as possible.
- How do I proceed with my return?
How do I proceed with my return? If you want to return any product purchased on our website, you have to contact our Customer Service (firstname.lastname@example.org). They let you know the following steps, once you inform them by forwarding the email you received as a confirmation of your purchase. Remember that items purchased from CAFÉ website cannot be exchanged or returned at physical stores that sell CAFE®. If you purchased the product from one of our authorized retailers, you may return it to the same shop you bought it.
- What shipping methods are available?
We offer three methods: Free shipping (depending on destination), Standard shipping, and Express Shipping.
- Can I track my order?
Of course, once you place the order and we have prepared your package, you will receive an email with all the details of your shipment.
- What are the return conditions?
The products may be returned as long as the purchase has been made in the previous 30 calendar days. In any case, the articles have to be in perfect condition and not show any signs of usage. Also, the customer needs to pack it carefully in order to ensure that it will return to CAFE LEATHER in perfect condition; otherwise, if we received the products in poor conditions, we will not be able to accept them. You must contact our Customer Service if you want to return any CAFE® product, we'll need to do checks beforehand. Returns are free within the European Union.
- If I return my product, will I have my shipping costs back?
Shipping costs are non-refundable.
- Do I have to pay custom taxes?
If you are outside the EU, you will have to bear any additional customs costs, fees, and other additional costs that may arise.