CAFE LEATHER dispatches products anywhere with different fares. In the EU we offer free shipping over 60€ or express delivery with additional cost.
Shipments outside of the EU involves an additional cost that needs to be paid by the customer and under her or his responsibility. Likewise, the customer will assume any problem given in the Customs proceedings or in the international control office.
Yes, we are very used to working with different companies. Please contact our sales team for personalized attention (sales@cafeleathersupply.com)
Shipments outside of the EU involves an additional cost that needs to be paid by the customer and under her or his responsibility. Likewise, the customer will assume any problem given in the Customs proceedings or in the international control office.
Please contact our support team via the following email: shop@cafeleathersupply.com. You can also do this through our social networks on Instagram or Facebook and by phone +34 91 348 62 12.
Contact our customer support team, they will tell you if it is possible to pre-order the product you are looking for (shop@cafeleathersupply.com).
Purchases made on this Website can be paid by credit or debit card (VISA, MasterCard o American Express), Paypal, iDeal, SOFORT, Apple Pay and Google Payments.
Yes, please contact our customer service through shop@cafeleathersupply.com.
You will receive an email to the email you have indicated in the purchase process. If you do not receive the email in the hours after your order, please check your spam. If the email is also not found in your spam, please contact our support team, you may have mistakenly entered your email. Contact: shop@cafeleathersupply.com
Don't worry, contact our support team, they will solve your issue (shop@cafeleathersupply.com).
Yes. The products may be returned as long as the purchase has been made in the previous 30 calendar days.
No problem changing the size of your product. Please contact our customer support team (shop@cafeleathersupply.com).
Please contact us by sending an email to our Customer Service (shop@cafeleathersupply.com). You will need to identify yourself by giving us the purchase order number and more details about the product. We will solve your case as soon as possible.
It is your choice. However, considering the type of product we recommend to repair it instead of replacing it with a new product. We know that this kind of item acquires sentimental value over time. We will ask you if your product has a sentimental value for you. Our artisans will try to repair it if it is possible.
Please, note that these repairs may include additional costs depending on the type of damage so, in this case, we will confirm the cost of such repair before undertaking it. Otherwise, if you want to replace the damaged product, we will send you a new product, but not the damaged item.
Visit our "Leather Care" section where you can see our tips for properly treating your products and how you can improve their status. If you can't find an answer, please contact our customer support team (shop@cafeleathersupply.com)
Visit our "Leather Care" section where you can see our tips for properly cleaning your products. If you can't find an answer, please contact our customer support team (shop@cafeleathersupply.com)
Please contact our Customer Service Team: shop@cafeleathersupply.com
As an additional craftsmanship, it will take 3-5 more days for custom products to be shipped. The usual transit time will need to add these days. Regardless, if our workload is not very high we will always try to give it haste so that you can enjoy your product as soon as possible.
It is usually not possible, but contact our customer service team because there may be some possibility (shop@cafeleathersupply.com).
It's not possible yet, but we're working on it. We hope to be able to do so soon.
It is usually not possible, we have a preset place for it. Anyway, please contact our customer service team to see if there is any possibility (shop@cafeleathersupply.com).
Your order comes from Madrid (Spain).
We primarily use UPS in the EU but we also work with Correos for the standard international shipments. In Spain, our supplier is MRW.
In Spain, products will be delivered from 1 to 3 days, depending on the type of shipment. For deliveries within the EU (excluded Spain) the order will be delivered within 2 to 5 days period counting from the output of the product from the CAFE LEATHER’s facilities. Regarding deliveries outside the UE, the orders will be delivered within 4 to 10 days period depending on contingencies occur in Customs and the corresponding process in each country.
The referred periods may undergo changes (delay) due to causes unconnected with CAFE LEATHER -i.e. land or air transport strikes, or any other type of unavoidable eventualities- as well as due to events delaying the delivery of our products in case of relevant campaigns during which logistic providers -transport services- may be overwhelmed (i.e. Christmas; Black Friday…). Despite CAFE LEATHER do its best in order to foresee and avoid this kind of situation, just in case, we trust you that you will understand this situation.
Of course. You can submit the shipping address that suits you. You may even use a shipping address different from the billing address.
If you are outside the EU, you will have to bear any additional customs costs, fees and other additional costs that may arise.
Of course, once you place the order and we have prepared your package, you will receive an email with all the details of your shipment.
If you want to return any product purchased on our website, you have to contact our Customer Service (sales@cafeleathersupply.com). They let you know the following steps, once you inform them by forwarding the email you received as a confirmation of your purchase.
Remember that items purchased from CAFÉ website cannot be exchanged or returned at physical stores that sell CAFE®. If you purchased the product from one of our authorized retailers, you may return it to the same shop you bought it.
The products may be returned as long as the purchase has been made in the previous 30 calendar days. In any case, the articles have to be in perfect condition and not show any signs of usage. Also, the customer needs to pack it carefully in order to ensure that it will return to CAFE LEATHER in perfect condition; otherwise, if we received the products in poor conditions, we will not be able to accept them. You must contact our Customer Service if you want to return any CAFE® product, we'll need to do checks beforehand. Returns are free within the European Union.
Shipping costs are non-refundable.
They are the expense that the buyer will pay in case he or she wants to return any product.
You can see them in detail in the box below.
Our main target is to have our clients satisfied with CAFE® products. Therefore, if you purchase any of our products and you are not satisfied for any reason, please let us know it using our contact details (Customer Service) we provide on our Website. We will do our best to solve any issue. Also during the course of the request, we will ask you several questions in order to understand the reason why you have lost interest in any of our products. Your feedback is very important to us.